Sunset Magazine

Sunset Magazine

Client Success Manager

New York · Exec

Sponsorship not specifiedDetected 190 days ago
Account ManagementCustomer SuccessCustomer SupportZendeskLeadershipCommunication

About the role

  • Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success.
  • and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
  • Success is measured by speed, accuracy, and client confidence, not revenue or renewals.

Responsibilities

  • As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process
  • As a Client Success Manager at Sunset, you will own a dedicated set of clients through the entire lifecycle of a company wind-down.
  • This is a hands-on role that blends frontline client support with deep operational execution.
  • Be the first responder to all client queries via tickets, email, and phone for a dedicated set of accounts you own
  • Own the customer experience across all aspects of the dissolution, while maintaining high CSAT/NPS and fast response times against defined SLAs
  • Drive product change and improvement to make Sunset the leading solution for startup dissolutions
  • Collaborate with other Client Success Managers, Engineering, and Sales/GTM in supporting clients

Requirements

  • $500 allowance for your in-office desk setup, ensuring you have the tools you need to succeed.

Nice to have

  • Your superpower is staying organized, and you are keen to plan and prioritize work to ensure issues do not fall through the cracks, all deadlines are met, and clients receive a world-class experience
  • Comfortable making judgment calls and moving work forward in ambiguous, high-stakes situations
  • Able to learn about new, complex processes such as dissolution, and explain those processes in beautifully simple terms to multiple stakeholders: founders, lawyers, investors, and tax professionals
  • Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions
  • Handle key activities of the dissolution process, such as filing IRS 966, creating asset transfer agreements, closing third-party client accounts, and distributing capital to investors
  • Onboard new clients into the Sunset platform, setting them up for success and helping them to orient on the end-to-end dissolution process
  • Continuously look for solutions to problems and propose improvements if something could work better

Compensation

  • We offer a competitive salary and equity, so you can grow and build with us long-term

Benefits

  • Our comprehensive benefits package includes:
  • Salary + Equity: We offer a competitive salary and equity, so you can grow and build with us long-term
  • Health Coverage: We cover 100% of premiums for medical, dental, and vision insurance, offering the best and most comprehensive plans available.
  • Generous Time Off: We offer unlimited PTO and 10 company-wide holidays.

Company info

  • Hi, we're Sunset - one of the fastest-growing tech startups helping venture-backed startups shut down gracefully. We're the one-stop shop for dissolutions, handling all the legal, tax, and operational activities involved in winding down.
  • In 2 years, we've helped hundreds of venture-backed startups shut down, are generating millions in revenue, and raised $5.5M from some of the world's best entrepreneurs and investors to further our mission to help founders find what's next.
  • We're a growing team with offices in Brooklyn, NY, and would love for you to join us! You can learn more about Sunset here https://www.sunsethq.com/.
  • Hi, we're Sunset - one of the fastest-growing tech startups helping venture-backed startups shut down gracefully.
  • We're the one-stop shop for dissolutions, handling all the legal, tax, and operational activities involved in winding down.
  • We're a growing team with offices in Brooklyn, NY, and would love for you to join us!
  • You can learn more about Sunset here https://www.sunsethq.com/.
  • first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
  • This role is a core part of Sunset's client success function, with opportunities to grow into senior individual contributor or team leadership roles as the company scales.
  • A people person; you love talking to people on the phone and building a strong rapport with customers
  • An empathizer; you connect with customers in a genuine way that lets them know you care about their issues (shutting down a company is one of the most difficult times in a founder's journey)
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This listing is sourced directly from Sunset Magazine's careers page and normalized into a canonical job model.