Blink Health

Blink Health

Director of Customer Service

Pittsburgh, PA · Director

Sponsorship not specifiedDetected 55 days ago
ComplianceStakeholder ManagementCRMOutbound SalesForecastingSupply ChainPerformance ManagementCustomer SupportHIPAAPatient CareLeadershipCommunicationMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
  • BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
  • With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

Responsibilities

  • Lead your team: Build and lead a high-performing, inclusive organization across customer support functions, fostering accountability, coaching, and continuous development.
  • Own strategic planning: Develop and execute a comprehensive customer service strategy across inbound and outbound channels to improve access, engagement, retention, and overall customer experience while supporting business growth.
  • Drive process and technology improvements: Identify, implement, and optimize tools, systems, and processes (e.g., CRM, ticketing, automation) to enhance both inbound and outbound efficiency and effectiveness.
  • Drive performance management: Establish and monitor Key Performance Indicators (KPIs) such as Service Levels (SLs), First Contact Resolution (FCR), Customer Satisfaction (CSAT), quality scores, and productivity
  • Partner cross-functionally: Collaborate closely with operations, product, clinical, compliance, and growth teams to align on priorities, improve workflows, and advocate for the customer experience across the organization.
  • Manage capacity & planning: Oversee workforce planning, forecasting, and resource allocation to meet demand across channels while maintaining service levels and cost efficiency.
  • Thrive in a start up environment: roll up your sleeves to solve problems directly when needed, while also building repeatable systems.
  • Our business model not only helps people, but drives economics that allow us to build a generational company.
  • Demonstrated ability to own and improve key performance metrics (e.g., SLs, CSAT, FCR, AHT).

Requirements

  • Bachelor's degree or equivalent experience.
  • 10+ years of experience in Customer Service Operations, with proven success leading inbound and outbound teams.
  • 5+ years of experience managing large-scale, multi-channel support organizations (phone, chat, email) in a fast-paced, high-growth environment.

Benefits

  • At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
  • We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
  • We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
  • Experience in healthcare, pharmacy, or other regulated industries (e.g., HIPAA) strongly preferred.
  • Ensure compliance & quality: Maintain adherence to healthcare regulations and internal quality standards, ensuring consistent, accurate, and compliant communication across all customer touchpoints.

Company info

  • We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
  • Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
  • It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.

Equal opportunity

  • We are an equal opportunity employer and value diversity of all kinds.
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This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.