Cyngn

Senior Program Manager – Deployments

Mountain View, CA · Senior

Sponsorship not specified$140k-$175kDetected 35 days ago

Project ManagementJiraHubSpotSalesforceCRMCustomer SuccessCustomer SupportZendeskRoboticsCommunicationCollaborationMentoring

About the role

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale.
A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.
This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow.

Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.
If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you.
We build today and deploy tomorrow.

6+ years o f experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.
Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
Excellent communication skills
able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
Comfortable operating without a playbook, knowing when to establish process and when to move without it.
Benefits & Perks

Experience in autonomous systems, robotics, or industrial automation strongly preferred.

This means our employees not only work in close-knit teams with mentorship from company leaders-they also get access to the liquidity of our publicly-traded equity.

To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward.
We are small and big.

This listing is sourced directly from Cyngn's careers page and normalized into a canonical job model.