Cyngn
Senior Program Manager – Deployments
Mountain View, CA · Senior
Sponsorship not specified$140k-$175kDetected 127 days ago
Project ManagementJiraHubSpotSalesforceCRMCustomer SuccessCustomer SupportZendeskRoboticsCommunicationCollaborationMentoring
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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About the role
- We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale.
- A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.
- This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow.
Responsibilities
- Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
- Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
- Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
- Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
- Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
- Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
- Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
- Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.
- To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward.
- If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you.
Requirements
- 6+ years o f experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
- Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
- Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
- This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.
- Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
- Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
- Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
- Excellent communication skills
- able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
- Comfortable operating without a playbook, knowing when to establish process and when to move without it.
- Benefits & Perks
Nice to have
- Experience in autonomous systems, robotics, or industrial automation strongly preferred.
Compensation
- $140k-$175k
Benefits
- This means our employees not only work in close-knit teams with mentorship from company leaders-they also get access to the liquidity of our publicly-traded equity.
Company info
- Key reasons to join Cyngn: We are small and big.
- We are small and big.
This listing is sourced directly from Cyngn's careers page and normalized into a canonical job model.