*US AMR-Jones Lang LaSalle Americas, Inc.

Concierge Coordinator

San Francisco, CA

No sponsorship$72k-$75kDetected 2 days ago

ComplianceCanvaJiraConfluenceLeadershipCommunication

About the role

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Concierge Coordinator What this job involves: As a Concierge Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences for our client, Atlassian.

Collaborate with the global Concierge and Guest Services team to deliver seamless digital and in-person service experiences that align with Atlassian's workplace strategy and goals
Oversee day-to-day operations by developing playbooks and programs that continuously improve the efficiency, effectiveness, quality, and safety of the experience program
Curate and deliver arrival experiences for traveling Atlassians, including office tours, luggage storage arrangements, and transportation coordination to ensure every visitor feels immediately at home
Monitor and manage third-party vendor performance for soft services delivery, ensuring all service level agreements are met and exceeded while proactively identifying and escalating any risks
You'll orchestrate a seamless blend of reception, concierge services, guest relations, community management, and facilities support-all while fostering a culture of belonging and engagement.

2-4 years of experience in hospitality, experience services, events, facility management, property management, or the commercial real estate/hospitality industry
Exceptional verbal and written communication skills with the ability to communicate clearly, concisely, and professionally across all organizational levels
Professional presence and polished presentation skills with the ability to influence diverse audiences and adapt your style to different stakeholders
Proven track record of delivering results in fast-paced environments with demonstrated initiative, integrity, and sound judgment
Proficiency in G-Suite applications
Manage Team Gathering requests from initial inquiry through flawless execution, including verifying dates, availability, required support elements, and booking confirmations with hosts

Experience working with Jira, Canva, Confluence, and Coupa platforms
Demonstrated ability to leverage business intelligence and participate in the development of best practices, including process re-engineering and innovative service delivery solutions
Experience tracking and measuring program impact on employee satisfaction, productivity gains, and cost optimization
Knowledge of maintaining vendor catalogs and local area resources (hotels, attractions, activities) with detailed pricing and contact information
This position does not provide visa sponsorship.
Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
This range is an estimate and actual compensation may differ.

71,900.00 - 75,324.00 USD per year
This range is an estimate and actual compensation may differ.
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be instrumental in bringing that vision to life every single day.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Concierge Coordinator

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