RevenueCat

Senior Customer Success Manager

Americas · Senior

Sponsorship not specifiedDetected 54 days ago

Customer Success

About the role

This is not your typical Customer Success role.
RevenueCat prices based on how much money a customer makes.
That means Customer Success at RevenueCat should be more than relationship management, implementation check-ins, and polite QBRs.

Sometimes it means bringing in a technical partner to make sure an implementation question gets answered correctly.
That means understanding their goals, identifying adoption gaps, helping them prioritize what to implement next, and making sure our product becomes more deeply embedded in how they operate.
You'll work closely with technical account partners, support, product, sales, and growth specialists.
You'll own the customer context and next-step clarity.
When a customer has a technical implementation, SDK, API, data, StoreKit, Google Play, Stripe, webhook, entitlement, or debugging question, you'll bring in the right technical partner.
When renewal, expansion, or executive alignment matters, you'll partner with Sales and GTM leadership.

we're in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

You'll leave customers with better understanding and concrete next steps.
You'll understand the health of your accounts beyond surface-level relationship status.

That creates an unusually clear alignment of incentives: when our customers grow, we grow.
You are not expected to be the best technical expert, paywall expert, lifecycle expert, paid acquisition expert, or pricing expert in the company.
Our customers want help making more money.
Some customers need deep account planning, proactive growth diagnosis, stakeholder mapping, technical input, and clear expansion / adoption strategy.
when our customers grow, we grow.
As a Senior Customer Success Manager, you'll own a portfolio of managed RevenueCat customers and help them get more value from RevenueCat.
You'll help customers identify where RevenueCat can plausibly help them make more money.
You'll make sure customers are not just paying for RevenueCat, but actually using it in ways that help their business.
RevenueCat is a technical product, and customers often need help that spans multiple functions.

This listing is sourced directly from RevenueCat's careers page and normalized into a canonical job model.