Biointellisense

Biointellisense

Customer Success Project Manager

United States

Sponsorship not specified$120k-$140kDetected 5 days ago
Project ManagementCRMBusiness DevelopmentSupply ChainOnboardingCustomer SuccessFDA RegulatoryLeadershipCollaboration

About the role

  • Join us to shape the future of healthcare for patients and clinicians.
  • BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.
  • Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery.

Responsibilities

  • Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
  • Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
  • Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
  • Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
  • Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
  • Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
  • Collaborate with leadership to develop and implement strategies to drive customer success
  • Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
  • They will be responsible for developing, tracking, and reporting on the projects.

Compensation

  • $120k-$140k

Benefits

  • This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.
  • Company Culture and Benefits Our Workplace Culture: We're a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally.

Company info

  • The future of healthcare is here.
  • Our FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable.
  • Through our physiologic intelligence and AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.
  • We're a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense.
  • We thrive in a fast-paced environment and embrace challenges as opportunities to shape the future, together. _______________________________________________________________________________________________________ About the Role The Customer Success Project Manager will report to the VP of Customer Success.
  • Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
  • Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
  • We're passionate about BioIntelliSense and are motivated by our shared mission.
  • Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
  • Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
  • They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members.
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This listing is sourced directly from Biointellisense's careers page and normalized into a canonical job model.