Customers Bank
Business Systems Support - Payments Technology
New York, NY, USA
Work authorization requiredDetected 91 days ago
ReactRailsBackend DevelopmentIncident ResponseCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
- By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
- We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Responsibilities
- The Business Systems Support - Payments Technology role is responsible for ensuring the stability, resiliency, and operational excellence of the bank's payment platforms and supporting technologies.
- This individual will provide day-to-day technical and operational support across payment systems, APIs, and backend integrations, partnering closely with operations, technology, vendors, and business stakeholders to ensure reliable, secure, and efficient payment processing.
- The role requires strong payments knowledge, hands-on systems support experience, and a practical understanding of how payment technology operates within a regulated banking environment.
- Payment Systems Support & Resiliency
- Provide day-to-day operational and technical support for payment systems, including real-time, batch, and API-based payment platforms
- Support business continuity, disaster recovery testing, and resiliency initiatives related to payment systems
- Technical & Application Support
- Support payment applications, backend services, and integrations, including APIs, message queues, and file-based interfaces
- Maintain documentation for system flows, integrations, support procedures, and operational runbooks
- Support payment technologies across channels such as online banking, APIs, internal systems, and third-party integrations
Requirements
- Minimum of 3-5 years of experience supporting payment systems or financial services applications in a banking or regulated environment
- Hands-on experience with application support, backend systems, or API integrations
- Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Benefits
- Our vision, mission, and values guide us along our path to achieve excellence.
- We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
- Monitor system health, performance, and availability to ensure high resiliency and uptime across payment services
Company info
- They define who we are as an organization and as individuals.
- Everyone is encouraged to have personal development plans.
- Who is Customers Bank?
- Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
- At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
Visa & Work Authorization
- Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.