DYOPATH

DYOPATH

Desktop Support Analyst I

Waco, TX

Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationSharePoint

About the role

  • Schedule: 1st Shift (7a-4:30p CST); Monday through Friday

Responsibilities

  • Your Mission as a Desktop Support Analyst I
  • Provide technical support for desktops, laptops, printers, scanners, and peripherals
  • Install, deploy, and maintain company systems and applications
  • As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively.

Requirements

  • Ability to prioritize tasks effectively
  • Ability to work collaboratively in a team environment
  • Ability to pass a background check prior to hire

Nice to have

  • Troubleshoot hardware and software issues via phone, chat, or in person
  • Track and resolve incidents using internal ticketing systems while meeting SLAs
  • Act as a liaison with third-party vendors and technicians
  • Order parts for hardware maintenance and repairs
  • Participate in special projects and continuous improvement initiatives
  • Bachelor's degree in Computer Science, IT, or a related field
  • 2 years of equivalent work experience
  • A+ Certification preferred

Skills

  • Intermediate troubleshooting skills for hardware and software
  • Strong written and verbal communication skills

Benefits

  • Medical, Dental, and Vision coverage
  • Life insurance
  • "You Pick a Day" paid holiday
  • FSA and HSA options
  • Additional benefits available

Company info

  • Purpose with Passion - Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact

Equal opportunity

  • Employer
  • DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
  • DYOPATH is committed to a work environment free of all forms of discrimination.
  • DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
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