SHI International
Customer Success Manager - CrowdStrike
US - Remote
Sponsorship not specified$90k-$120kDetected 7 hours ago
Product ManagementSalesFinancial AnalysisExcelERPInventory ManagementCustomer SuccessLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementPublic SpeakingMicrosoft OfficeFinancial Reporting
About the role
- Onboard customers and guide them through their CrowdStrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans
- Function as the Subject Matter Expert (SME) for CrowdStrike Flex agreements
- Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback
Responsibilities
- Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
- Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments
- Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
- Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently
- Ability to travel no more than 15% for SHI, Partner, and Customer Events
Requirements
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting
- Completed Bachelor's Degree or relevant work experience required
- 2+ years of experience in a Customer Success role
- 2+ years of experience in sales role, preferable Security dedicated
Skills
- Skill Level Requirements
Compensation
- The estimated annual pay range for this position is $90,000 - $120,000 which includes a base salary and bonus.
Benefits
- may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Company info
- Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
- But the heartbeat of SHI is our employees - all 7,000 of them.
- If you join our team, you'll enjoy:
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
- Collaborate with Engineering, Security Sales, and Services counterparts on CrowdStrike platforms, tools, or services relevant to customers' needs
Equal opportunity
- Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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This listing is sourced directly from SHI International's careers page and normalized into a canonical job model.