Cocodelivery

City Manager, New Jersey

Miami

Sponsorship not specifiedDetected 71 days ago

SalesAccount ManagementExcelLogisticsPerformance ManagementLeadershipOrganizational Skills

About the role

We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants.
You'll be the face of Coco in the market-the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block.
This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk.

Drive merchant success: Serve as the primary point of contact for Coco's merchant partners-onboarding new restaurants, resolving incidents, and proactively improving the delivery experience.
Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
As a City Manager, you will own New Jersey's Coco operation end-to-end.
Serve as the primary point of contact for Coco's merchant partners-onboarding new restaurants, resolving incidents, and proactively improving the delivery experience.
every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.

3+ years of experience managing a hands-on, physical-world operation-think restaurant general manager, fulfillment center manager, field operations manager, or similar.
Proven track record managing a direct labor workforce-whether in-house or contract-including hiring, scheduling, performance management, and holding people accountable to standards.
Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
You are accountable for hitting the numbers-delivery completion rate, uptime, cost per delivery-and you'll know at any given moment exactly where you stand.

Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
Experience scaling a market from early-stage to mature operations.
Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).

Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey.
Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey.

Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor).
Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world.
Our mission is to make delivery more accessible, reliable, and sustainable-one city at a time.

This listing is sourced directly from Cocodelivery's careers page and normalized into a canonical job model.