Kidspacemuseum
Guest Service Associate
Pasadena, CA · Part-time
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- They are responsible for handling all ticketing inquiries and transactions, as well as membership, group, birthday and add-on sales and reservations.
- This part-time non-exempt position reports to the Guest Service Supervisor.
Responsibilities
- Welcoming partners and stakeholders and connecting them to the appropriate staff.
- Creates a unique and focused connection with guests and members.
- Receives constructive feedback gracefully and delivers constructive feedback in friendly and professional manner.
Requirements
- Regularly meets and exceeds our Baseline Expectations of friendly, safe, and professional, and demonstrates great judgment and the ability to work well with others on the team.
- Ability to model museum best practices and uphold policies and procedures.
- Ability to work while standing and walking (with reasonable accommodation) in an outdoor environment that includes inclement or sunny weather.
- Kidspace is largely an outdoor facility, regular exposure to outdoor elements is required.
- Monitorvoicemail, email inboxes, and Teams chats to respond in a timely manner, and forward inquiries to relevant staff members as required.
Nice to have
- 1 year customer service experience preferred.
- Proficiency in oral and written English language communication, bilingual in Spanish or Mandarin a plus.
Benefits
- Join a team that creates hands-on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery.
Equal opportunity
- Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti-racist policies and practices.
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This listing is sourced directly from Kidspacemuseum's careers page and normalized into a canonical job model.