Phaselaw

Phaselaw

Business Operations Lead

Chicago · Full-time

Sponsorship not specifiedDetected 90 days ago
Cloud PlatformsProject ManagementCommunication

About the role

  • You will work directly with our Head of Product and interact regularly with our engineering team.
  • We are small, we move fast, and we are doing work that has a direct impact on patients.
  • The right person is someone who is comfortable in the weeds, exercises real judgment, and genuinely cares about the communities our clients serve.

Responsibilities

  • Support new client onboarding across use cases: coordinating approvals, managing communication templates, and ensuring a smooth go-live
  • Own QA across outreach campaigns before they reach patients - reviewing content, flagging issues, and working directly with the engineering team to resolve them
  • Support light product improvements - reviewing changes, providing feedback, and helping move smaller updates through to implementation
  • Help create sales and marketing collateral - one-pagers, decks, and other materials to support outreach and client conversations
  • Directly support patients accessing life-changing care
  • High-ownership role - you will shape how we deliver for clients at scale
  • Comfortable working with data - you can manage structured workflows, catch errors, and keep things organized across multiple workstreams

Requirements

  • Hands-on experience with product QA or user acceptance testing - you have worked closely with a technical team to review and ship software
  • Experience supporting client onboarding or implementation at a software company - you know what it takes to get a client live

Nice to have

  • Exposure to early-stage startups or fast-moving product teams
  • Mission-Driven: You care about equitable access
  • Operational Discipline: You work through complexity and complete tasks consistently
  • Detail-Oriented: You catch things before they reach a patient
  • Collaborative: You share insights that help us improve

Compensation

  • Competitive compensation at a seed-stage company backed by top investors

Benefits

  • Be an early team member building the operational foundation of a fast-growing company
  • Work at the intersection of healthcare, AI, and health equity
  • 3-5 years of experience in a healthcare, health tech, or healthcare operations environment
  • Manage operational workflows across multiple health center clients, ensuring data accuracy and timely follow-through
  • Please submit your resume and a brief note describing your experience in healthcare operations and what draws you to BridgeHealthAI's mission.

Company info

  • Our mission: Eradicate health disparities by empowering the teams who care for underserved families.
  • BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve - without drowning care teams in paperwork. Our platform automates high-friction tasks like outreach, insurance verification, eligibility checks, follow-ups, and referrals. With modern AI and cloud infrastructure, we turn hours of manual effort into seconds, helping teams close care gaps faster, protect revenue streams, and stay focused on patients.
  • Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman (founder of Livongo), BridgeHealthAI is a fast-growing, seed-stage company trusted by leading community health centers. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year.
  • The Role
  • We are seeking a full-time Business Operations Lead to own the day-to-day execution that keeps our platform running across 5+ health center clients.
  • This is a high-ownership role at the center of how we deliver for clients - from data management and patient communication to client onboarding and QA.
  • Eradicate health disparities by empowering the teams who care for underserved families.
  • BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve - without drowning care teams in paperwork.
  • Our platform automates high-friction tasks like outreach, insurance verification, eligibility checks, follow-ups, and referrals.
  • With modern AI and cloud infrastructure, we turn hours of manual effort into seconds, helping teams close care gaps faster, protect revenue streams, and stay focused on patients.
  • Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman (founder of Livongo), BridgeHealthAI is a fast-growing, seed-stage company trusted by leading community health centers.

Equal opportunity

  • BridgeHealthAI is committed to building a diverse and inclusive environment.
  • We welcome applicants from all backgrounds, including those with lived experience navigating the safety net.
  • If you are passionate about the mission but do not meet every preferred qualification, we encourage you to apply.
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This listing is sourced directly from Phaselaw's careers page and normalized into a canonical job model.