Bcbsla
Manager, IT Service Desk (Louisiana)
Corporate - Baton Rouge, LA · Contract
Sponsorship not specifiedDetected 11 hours ago
NegotiationProcess ImprovementHRISCustomer SupportTCP/IPDNSLeadershipCommunicationMentoringPublic Speaking
About the role
- This position is responsible for interviewing, hiring, training, appraising performance, rewarding and disciplining employees as well as planning, assigning and directing their work.
Responsibilities
- Manages People
Requirements
- In order to effectively fulfill this position, the incumbent must be in contact with: Internal Provides guidance and direction to all users of IT Services.
- Bachelor's in Computer Science or related field is required
- Four years of related experience can be used in lieu of a Bachelor's degree.
- 5 years of technical experience is required
- 2 years of leadership experience is required
- Experience can run concurrently
- Education
- Work Experience
- Skills and Abilities
- Must have demonstrated capacity to successfully lead and direct a group of employees with varying technical and customer service skill levels preferably in a ServiceDesk
- Experience in defining, developing and/or monitoring call center metrics is required
Nice to have
- We invite you to apply for a career with us.
- Residency in or relocation to Louisiana is preferred for all positions.
- This role requires availability to work a regular schedule of 7:00 a.m. to 4:00 p.m., Monday through Friday.
- Experience in the ServiceDesk environment is preferred
Skills
- Experience in training, evaluating and coaching technical staff
- Ability to diagnose hardware, network, application, and access issues using working knowledge or existing technical skills
- Requires knowledge of IT Security Identity Access Management systems
- Excellent ability to diagnose personal computer system and printer issues using knowledge base or existing technical knowledge/skills.
- Sound working knowledge of basic network concepts including, TCP/IP, DNS, LAN/WAN concepts
- Working knowledge of automated deployment tools
- Experience applying knowledge of ITIL best practices or holds an ITIL Foundation Certification
- Excellent written professional communication skills required to produce companywide notices
This listing is sourced directly from Bcbsla's careers page and normalized into a canonical job model.