Tandemdiabetes

Customer Sales Support Specialist (Bilingual - French/English)

Canada Office

Sponsorship not specified$51k-$63kDetected 14 days ago

TypeScriptCRMSalesCustomer SupportMedical DevicesCommunicationPublic SpeakingMicrosoft Office

About the role

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology - an advanced predictive algorithm that automates insulin delivery.
Learn more at https://tandemdiabetes.com.
Responsible for managing the insurance verification processes for Tandem Diabetes Care within an assigned region.

That's why we've built a workplace that celebrates your achievements and supports your well-being.
Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin.
Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.
Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process.

Experience being accountable for sales quotas in a challenging, fast paced, changing environment.
Experience and knowledge of diabetes is preferred.
Gérer proactivement les prospects entrants afin d'assurer un suivi rapide et une conversion efficace de la demande à l'achat.
Communiquer avec des clients potentiels (téléphone, courriel ou télécopieur), expliquer le fonctionnement et l'utilisation des produits et répondre pleinement aux questions afin de générer des ventes.
Répondre efficacement aux demandes complexes des clients et surmonter les obstacles à l'adoption des traitements grâce à des compétences de vente professionnelles, éthiques et persuasives.
Documenter toutes les interactions dans le système CRM conformément à la LPRPDE (PIPEDA) et aux autres directives de confidentialité applicables.
Offrir un service à la clientèle de première ligne de haute qualité en respectant les procédures établies.
Gérer les appels de manière efficace afin d'atteindre les objectifs quotidiens.

Ability to converse in insurance language routinely utilized by the health insurance industry.
Knowledge of individual health plan insurances practices.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
Bilingual English/French required.
Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary.
Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems.
Knowledge of call handling phone systems is preferred.

The base pay for this position is 50,900 to 63,450 CAD annually, with a target earning potential of 66,900 to 79,450 CAD annually.
Base pay will vary based on job-related knowledge, skills, and experience and may also fluctuate depending on candidate's location and the overall job market.

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience.
Collects patient information data and documentation for rapid authorization of payment from the insured's health insurance and government funded plans.

Understands customers' underlying needs or issues and provides information regarding products & services.

This listing is sourced directly from Tandemdiabetes's careers page and normalized into a canonical job model.