ZoomInfo
Senior Strategic Customer Success Manager
Waltham, Massachusetts, United States · Senior
Sponsorship not specified$105k-$128kDetected 8 days ago
SalesAccount ManagementOnboardingCustomer SuccessCommunication
About the role
- We move fast, think boldly, and empower you to do the best work of your life.
- You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins.
- With tools that amplify your impact and a culture that backs your ambition, you won't just contribute.
Responsibilities
- Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
- Translate customer data into insight - analyze usage, adoption, and performance data to build a compelling narrative that connects ZoomInfo's value directly to the customer's business outcomes
- Conduct business/gap analysis with strategic accounts to uncover unmet business needs, workflow inefficiencies, or underutilized capabilities, and design a consultative strategy to close those gaps
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
- Build and deliver regular business reviews that tell a clear, data-driven story - linking usage trends, ROI, and strategic recommendations into a cohesive narrative for senior stakeholders
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Optional add ons such as pet insurance, legal service support, and more!
Nice to have
- 8+ years of customer success, account management, or sales experience in a competitive SaaS environment
- 5+ years working with Strategic level accounts
- Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
- Prior experience in solutions consulting, sales engineering, business consulting, or a similarly analytical/advisory customer-facing role is strongly preferred
- Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for stakeholders
- Strong analytical and diagnostic skills - comfortable digging into customer data to identify root causes of risk or underperformance, not just surface-level symptoms
- Excellent communication skills, including issue tracking, triaging and crisis management
- Effectively communicate technical information to non-technical audiences
Skills
- ZoomInfo is where careers accelerate.
- This Senior Strategic CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning.
Compensation
- The US base salary range for this position is $105,000 to $128,000 + commission + benefits.
Benefits
- In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.
- Learn more about ZoomInfo benefits here.
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 12 weeks Parental Leave for primary or secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- The US base salary range for this position is $105,000 to $128,000 + commission + benefits.
Company info
- ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.
- Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
- ZoomInfo is committed to protecting your privacy when you apply for jobs with us.
- ZoomInfo may use a software-based assessment as part of the recruitment process.
- More information about this tool, including the results of the most recent bias audit, is available here.
- ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.
- We also consider qualified candidates with criminal histories in accordance with legal requirements.
- We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- An employer who violates this law shall be subject to criminal penalties and civil liability.
- ZoomInfo does not administer lie detector tests to applicants in any location.
- Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
- Establish trusted, sustainable relationships with customers through the full life cycle of the subscription ensuring their success
- Communicates with internal and external customers and all levels of management
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This listing is sourced directly from ZoomInfo's careers page and normalized into a canonical job model.