Klaviyo

Klaviyo

Senior Engineering Manager - Customer Agent

Boston, MA · Senior

Sponsorship not specified$216k-$324kDetected 5 days ago
Full-Stack DevelopmentMachine LearningData ScienceLLMsAgentic AIPerformance ManagementOnboardingCustomer SuccessExperimental DesignLeadershipCommunicationMentoring

About the role

  • If you're a close but not exact match with the description, we hope you'll still consider applying.
  • Want to learn more about life at Klaviyo?
  • Senior Engineering Manager, Customer Agent Are you looking for one of the most impactful AI-native leadership roles in Boston?

Responsibilities

  • This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.
  • We empower creators to own their destiny by making first-party data accessible and actionable like never before.
  • We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond.
  • To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
  • Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
  • Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before.
  • It delivers real-time, contextually aware conversations that help brands support, convert, and retain millions of consumers.
  • We are seeking someone with deep experience building and scaling agentic systems and AI-enabled products.

Requirements

  • 10+ years of experience in software engineering, with extensive work building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems
  • 5+ years of engineering management experience, including managing managers or multiple teams

Nice to have

  • We love recovering entrepreneurs.
  • Actively participate in interviewing, hiring, and team leveling.
  • Improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
  • Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo's ecosystem.

Compensation

  • $216,000 - $324,000 USD

Benefits

  • Customer Agent is central to Klaviyo's vision for AI-powered customer engagement.

Company info

  • At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
  • We are just beginning to unlock what is possible, and we are looking for an engineering leader who is eager to define that future.

Equal opportunity

  • Klaviyo is committed to a policy of equal opportunity and non-discrimination.

Visa & Work Authorization

  • We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability
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This listing is sourced directly from Klaviyo's careers page and normalized into a canonical job model.