Smartly
Customer Success Lead
New York, New York, United States
Sponsorship not specifiedDetected 13 days ago
Account ManagementOnboardingCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- This is the ultimate 'player coach' role within the CS function and a great stepping stone for managerial success.
- Our Diversity, Equity & Inclusion approach is at the heart of it.
Responsibilities
- Positively lead and handle a sub-team of Customer Success Managers and/or Associates in the region to reach their potential.
- Communicate upwards to your Head of Region optimally on your sub team performance and needs and help the Head of CS develop your sub-region and team
Compensation
- Be responsible for line management tasks such as annual reviews, salary rounds and HR/People related topics supported by your Head of region
Company info
- Orchestrate the team to follow our enterprise account management playbooks to delight our customers
- Become the trusted advisor for your enterprise customers in the sub-team
- Ensure high quality customer experience to new and existing customers
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.