Kin Insurance

Kin Insurance

Operations Training Manager, Delivery

Remote (United States) · Full-time

Sponsorship not specifiedDetected 29 days ago
RESTPerformance ManagementCustomer SupportAPI TestingAR/VRLeadershipCollaborationMentoring

About the role

  • In this role, you'll oversee a team of trainers responsible for delivering engaging, high-impact learning experiences for both new hires and tenured Operations team members, consisting of licensed sales agents and customer service representatives.
  • Translate operational feedback and performance trends into actionable training improvements and new learning initiatives, while running continuous evaluation of all programs and team members
  • Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs, along with ensuring 100% CE completion across our teams

Responsibilities

  • Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
  • Own and manage the Operations training calendar and team capacity, aligning training schedules with hiring plans, operational priorities, and program capacity
  • Partner with nesting managers from Sales and Service to identify recurring knowledge gaps and translate them into targeted training interventions
  • Support and contribute to leadership development initiatives for Operations leaders and emerging managers
  • Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Requirements

  • Please only apply if you are able to live and work full-time in one of the states listed above.
  • Applicants must be able to live and work full-time in Ontario to be considered.
  • 2+ years of experience in a leadership role with direct reports

Skills

  • Strong facilitation and coaching skills with experience delivering engaging virtual or in-person learning experiences

Compensation

  • Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams

Benefits

  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • Flexible PTO for exempt employees (most employees take 15-20 days per year), plus 8 company-observed holidays

Company info

  • Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
  • Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most.
  • Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
  • Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
  • Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder.
  • We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
  • Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states.
  • We serve customers in 13 states (and counting).
  • Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
  • Forbes' America's Best Startup Employers (2021-2024)
  • Inc. 5000 Fastest-Growing Private Companies
  • Forbes' Fintech 50 (2025-2026)
  • Great Places to Work Certified (2024-2026)
  • Most importantly, we're building Kin to be a place where people do meaningful work with real impact - for our customers, our communities, and each other.
  • We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings.
  • To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/.
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This listing is sourced directly from Kin Insurance's careers page and normalized into a canonical job model.