Brohn
Customer Care Representative
Austin, TX · Full-time
Sponsorship not specifiedDetected 32 days ago
CommunicationProblem SolvingTime Management
About the role
- Customer Care Representatives are responsible for resolutions in multiple communities to which they are assigned and work primarily from their vehicles/construction trailers and in or around customers' homes.
- Possesses an unwavering commitment to Customer Satisfaction.
- Assures that the quality of homes in their area meets company standards
Responsibilities
- Maintains a high level of visibility in the home building business, actively participating in promoting their communities
Requirements
- Excellent written and verbal communication skills, as well as the ability to listen.
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Loves people and ability to show empathy
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee is frequently required to sit; stand; walk; use hands, and reach with hands and arms.
- Considerable initiative and drive. Self-starter/motivated.
- Able to balance multiple and competing priorities simultaneously.
- Problem-solving skills are a must.
- Able to see the Big Picture while maintaining focus on the day-to-day details that result in a successfully developed community.
- Positive attitude
- Have excellent time management, organizational and scheduling skills
- Detail Oriented.
- Resourceful and innovative
- Curiosity and open-mindedness
Nice to have
- Knowledge of construction is a plus.
Benefits
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Company info
- Customer Care Representative, may conduct QA walks, buyer walks, and resolve warranty calls made by Brohn homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers, manager vendors, and subcontractors to resolve the issue quickly.
- We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
- Manage and schedule all other repairs with contractors and customers
- Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
Equal opportunity
- Brohn Homes is an Equal Opportunity Employer.
- EEO Statement: Brohn Homes is an Equal Opportunity Employer.
This listing is sourced directly from Brohn's careers page and normalized into a canonical job model.