ServiceLink
Collections Supervisor
Chandler, AZ, United States · Staff+
Sponsorship not specifiedDetected 2882 days ago
NegotiationForecastingCommunicationProblem SolvingMicrosoft Office
About the role
- At the present time, LoanCare subservices in excess of 1 million loans in 50 states, approximating $200 billion in loan balances.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Requirements
- Three years collection experience in a mortgage servicing environment
- Knowledge of Federal, State and local regulations concerning debt collection regulations
- Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
- Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)
- Working knowledge of contact center database applications
- Experience with Ensemble Pro dialer administration
- Experience utilizing DataViews for reporting
- High level of proficiency with Microsoft Office Suite
- Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
- Ability to organize, prioritize and allocate workload for optimum efficiency
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