Scale AI
Product Operations Lead, Generative AI
San Francisco, CA; New York, NY · Mid · Full-time
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About the role
- This multi-faceted role requires a unique blend of product, operations, and analytics as we architect the future of the business.
- Please reference the job posting's subtitle for where this position will be located.
- This allows us to ensure a fair and thorough evaluation of all applicants.
Responsibilities
- Own the connection between Operations and Product.
- Surfacing the needs of operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects
- Identify which processes should be managed by agents, partner with engineering to connect tools, hillclimb the agents through evals, and redesign the workflows around them
- Drive our highest-priority, operations-intensive initiatives end to end, from planning through execution and adoption across the organization
- Partner with Product and Engineering leads to define success metrics, track how initiatives are performing, and make data-driven decisions
- Provide operator context, early feedback on features, and connect with the right stakeholders to build successful products
Requirements
- Strong technical background (a degree in computer science or STEM is ideal, and at minimum, the role requires the ability to perform independent data analytics using SQL or Python)
Compensation
- packages at Scale for eligible roles include base salary, equity, and benefits.
- Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.
- $180,800 - $226,000 USD
Benefits
- comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
- Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Company info
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
- We comply with the United States Department of Labor's Pay Transparency provision.
- We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.
- We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws.
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
- Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
- We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
- We are expanding our team to accelerate the development of AI applications.
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
- If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.
- Please see the United States Department of Labor's Know Your Rights poster for additional information.
- PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.
- Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status
This listing is sourced directly from Scale AI's careers page and normalized into a canonical job model.