Microsoft
Strategic Account Executive
Springfield, VA, US · Senior
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Green-card follow-through: 87%
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Files H-1B transfers
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About the role
- Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience.
- 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
Responsibilities
- Develops a broad and deep understanding of customers' industries and priorities to identify opportunities to drive optimizations and new digitalizations based on customers' strategies.
- Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).
- Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio.
- Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers.
- Customer Engagement Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights.
- Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly.
- Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge.
- Delivers solutions into overall long-term business strategy.
- Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.
- Sales Excellence Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome.
Requirements
- Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem.
Skills
- Leverages best-in-class sales and communication strategies and tools to meet business needs and identify new opportunities.
Company info
- Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers.
Visa & Work Authorization
- This position is not eligible for visa sponsorship
This listing is sourced directly from Microsoft's careers page and normalized into a canonical job model.