eClerx
Workforce Management Associate
Fayetteville, North Carolina, United States · Junior · Full-time
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The Workforce Management Associate helps ensure staffing resources are aligned with business demand while maintaining service level objectives and operational efficiency.
- Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
Responsibilities
- Develop and maintain employee schedules based on forecasted workload and business requirements.
- Analyze historical data and operational trends to support forecasting and capacity planning activities.
- Partner with operations leaders to identify staffing gaps, scheduling challenges, and process improvement opportunities.
- Manage schedule changes, time-off requests, shift swaps, and workforce exceptions in accordance with company policies.
- Support workforce planning initiatives for seasonal demand, business growth, and special projects.
- Maintain accurate workforce management data within scheduling and workforce management systems.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Human Resources, Mathematics, Statistics, or a related field, or equivalent work experience.
- 1-3 years of experience in workforce management, scheduling, operations support, contact center operations, or business analysis.
Nice to have
- Experience in contact center, customer service, operations, or shared services environments.
- Knowledge of forecasting methodologies and capacity planning principles.
- Understanding of workforce management best practices and key performance indicators.
- eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
- The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt.
- India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
- For more information, visit www.eclerx.com
- You can also find us on:
Company info
- We are also committed to protecting and safeguarding your personal data.
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.