vpl
Director of Supply Chain Account Management
Columbus, Ohio, United States · Director · Full-time
Sponsorship not specifiedDetected 20 days ago
Account ManagementNegotiationSupply ChainCustomer SuccessAccount RetentionLeadershipProblem SolvingMentoring
About the role
- The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen.
- Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
Responsibilities
- Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
- Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
- Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
- Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
- Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
- Anticipate risks, identify opportunities, and develop proactive plans to address both.
- Contribute to the development and execution of initiatives that support company growth objectives.
Requirements
- 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
- Proven success driving customer retention, account expansion, and revenue growth.
- Experience implementing technologies and tools that improve team productivity and scalability.
- Ability to influence cross-functional stakeholders in complex, matrixed environments.
Compensation
- Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
Benefits
- Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
- Family Support: Paid Parental Leave program.
- Time Off: Unlimited Time Off (UTO) policy for full time employees.
- Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
- Wellness Support: Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
- Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
- Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
- Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Company info
- 10 company-paid holidays and 3 floating holidays each full calendar year.
- Free in office Snacks and Drinks.
- Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
This listing is sourced directly from vpl's careers page and normalized into a canonical job model.