Ontada
Customer Success Manager, (EHR Oncology)
USA, TX, Remote
Sponsorship not specifiedDetected 2 days ago
OKRsSalesforceCRMAccount ManagementForecastingCustomer SuccessEHR/EMRLeadershipCommunicationProblem Solving
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
- Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
- We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Responsibilities
- build strong, trusted relationships and lead ongoing customer engagement across the lifecycle
- Renewals & Expansion: Own renewal strategy, risk mitigation, and forecast accuracy
- partner with Sales/Account Management to identify and drive expansion opportunities aligned to customer goals
- partner cross-functionally to remove friction and restore delivery momentum
- represent the voice of the customer in roadmap discussions and drive best practices for adoption and data use
- leverage voice-of-customer, and performance data to drive continuous improvement
- Customer Relationship Management: Serve as the primary point of contact; build strong, trusted relationships and lead ongoing customer engagement across the lifecycle
- Renewals & Expansion: Own renewal strategy, risk mitigation, and forecast accuracy; partner with Sales/Account Management to identify and drive expansion opportunities aligned to customer goals
- Escalation & Issue Resolution: Orchestrate resolution of complex product, data, or service issues; partner cross-functionally to remove friction and restore delivery momentum
- Cross-Functional Alignment & Influence: Coordinate across internal stakeholders to ensure aligned execution; represent the voice of the customer in roadmap discussions and drive best practices for adoption and data use
Requirements
- Track record achieving/overachieving in efforts managing top strategic clients.
- Executive presence: ability to influence cross-functionally and communicate complex data/analytics value to technical and business stakeholders.
- Familiarity with compliance requirements and CRM/CSM platforms and analytics (e.g., Salesforce)
Nice to have
- Oncology experience preferred.
- MBA/MPH or advanced degree in a relevant field preferred.
- Experience in Customer Success, Account Management, or Client Services in life sciences
Compensation
- We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
Benefits
- monitor account health and proactively mitigate risks
- Customer Health & Insights: Update and monitor health scoring frameworks, success plans, and dashboards
Company info
- We are known for delivering insights, products, and services that make quality care more accessible and affordable.
- This role serves as the primary point of engagement for customers, driving alignment across internal teams, managing execution against contractual commitments, and proactively guiding customers to achieve desired outcomes.
- drive adoption and measurable outcomes to ensure customers realize meaningful business value
- Value Realization & Adoption: Define and track time-to-value, utilization, and outcome attainment; drive adoption and measurable outcomes to ensure customers realize meaningful business value
- Customer Value & Adoption: Drive adoption, utilization, and time-to-value to ensure customers achieve measurable business outcomes.
This listing is sourced directly from Ontada's careers page and normalized into a canonical job model.