Carilion Clinic

PATIENT REPRESENTATIVE -Weekends 7pm-7am Friday, Saturday, Sunday.

Roanoke, Virginia · Full-time

Sponsorship not specified$17k-$24kDetected 21 days ago

Customer SupportPatient CareCommunicationProblem Solving

About the role

Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department.
This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel.
Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel.

Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources.
Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services. Assists with administering customer service surveys as assigned by the manager/director.
Orients new employees and may provide guidance to volunteers, students, and support or contract staff.
Performs many varied tasks with frequent changes in priorities in a given day.
Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

Excellent interpersonal and communication skills required.
Bachelor's degree required or 4 years of relevant experience in lieu of a degree.
BLS Certification required

$17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.
The compensation range does not include benefits or pension plan.
REBECCA MINOR Recruiter Email:
rminor@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion is a Drug-Free Workplace.

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Access to our health and wellness app, Personify Health
Continued education and training
Enhances professional growth by participating in educational opportunities.
Will provide problem-solving, education, consultation, or advising to others.
Benefits, Pay and Well-being at Carilion Clinic
That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.
Onsite fitness studios and discounts to our Carilion Wellness centers

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion is a Drug-Free Workplace.
For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

This listing is sourced directly from Carilion Clinic's careers page and normalized into a canonical job model.