Clark
Manager, IT Service Desk & End User Services
McLean, VA
Sponsorship not specifiedDetected 8 days ago
Project ManagementProcurementERPCustomer SupportCommunicationCompTIA
About the role
- While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation.
Responsibilities
- Direct management of internal analysts providing end-user support and application-focused triage
- Implementing and managing an enhanced support model for active construction jobsites, coordinating with regional and project teams on timely technology support
- Onboarding and offboarding support in partnership with IT Operations and ITAM
- First-line troubleshooting and support of IT equipment, including Windows and Apple laptops and desktops, mobile devices and tablets, printers, and conference room equipment
- 5+ years in IT support or service desk operations, with at least 3 years in a supervisory role
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field required
- Familiarity with equipment-handling processes
- Strong working knowledge of Google Workspace, identity management (Entra ID / Okta), and endpoint management tools
- ServiceNow experience required - ticket management, reporting, and workflow configuration
Nice to have
- Experience supporting field or industrial workforces (construction, engineering, or similar)
- Relevant certifications (ITIL, CompTIA, Google Workspace Administrator)
- The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required.
- Your Work Environment: Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and light levels.
- These environments are naturally more dynamic and can include exposure to outdoor weather conditions, louder noise, and moving equipment.
- Our High-Performing Culture: This is a demanding, high-performance environment.
- Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines.
- Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies.
Company info
- This is a demanding, high-performance environment.
- We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results.
- Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.
This listing is sourced directly from Clark's careers page and normalized into a canonical job model.