Minted

Seasonal Customer Service Representative - 2026 (Eastern Region)

Atlanta, GA · Contract

Sponsorship not specifiedDetected 5 days ago

SparkSalesforceCRMCustomer SupportAR/VRResearchLeadershipCommunicationProblem SolvingTime ManagementAdaptability

About the role

Our Customer Service team is at the heart of the experience for our customers.
Because of the unique, customized nature of many of our products, our customers look to us for help pre- and post-order, both during the shopping journey and after their order has been placed.
Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems, due to the handcrafted nature of our products and production processes.

We lead with authentic human empathy and do not rely on rigid conversation scripts.
We look for agile communicators who can work confidently without a strict manual and who want to bring their own unique, warm voice to every single customer interaction as they research customer issues, find unique solutions to problems, and navigate difficult conversations or situations.
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale.
Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product.
The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest.
Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe.
Notice of AI Use in Employment Decisions: We use AI-powered tools to support our hiring and employment processes.
They spark conversation, create connection, and bring beauty into the world.
We're building a new way to discover the world's best creative talent.

Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
A Bachelor's degree or equivalent work experience.
Experience handling inbound contact volume
familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc
Experience with design-related work and fulfillment: photo printing, design files, etc

Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates.
High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy.
Experience using omni-channel CRM platforms like SF, ZD...etc.
Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily
Artists shape culture.
Minted is where they come together to reach further.
Our marketplace empowers a thriving community of independent artists to sell and scale their work.
We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.
Tech-savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace.

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate's primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 2: Washington, DC

Paid Sick Leave -
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season.
We lead with design and empower our customers to bring their unique vision to life during important life moments.

We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends.
Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking.
You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach.
deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.
Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.
We seek undiscovered talent that deserves to stand up and stand out.

This listing is sourced directly from Minted's careers page and normalized into a canonical job model.