Reltio

Customer Success Manager

Texas, Illinois

Sponsorship not specified$121k-$240kDetected 40 days ago

Agentic AISalesAccount ManagementSAPCustomer SuccessLeadershipCommunication

About the role

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio.
You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business.
Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.

Design metrics and measures in order to measure ROI on the company's products by the customer.
Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value.
Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics.
Work with Marketing teams to boost customer advocacy and develop case studies.

Bachelor's degree or equivalent experience;
Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space
Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives
Previous experience and expertise in data management consulting or solutioning
Previous experience and expertise in software architecture and understanding how applications fit together within a customer's ecosystem.
Proven effectiveness at leading and facilitating executive meetings and workshops

Previous Reltio Experience
Reltio Certifications
MBA or advanced degree
Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.
Reltio's current market range for this role is $121,000 - $240,000
Reltio is proud to be an equal opportunity workplace.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.

Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer's success.
Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk.

As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.
Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals
Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals
Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Reltio's careers page and normalized into a canonical job model.