bpd
Desktop Support Technician
Belleville, Illinois
Sponsorship not specifiedDetected 11 days ago
CAMCommunicationTime Management
About the role
- Technicians receive IT related concerns and/or errors from end-users, diagnose, troubleshoot, and provide solutions to end-users.
- Update systems with the latest hardware and software as needed.
- This position has no budgetary responsibilities.
Responsibilities
- Desktop support technician assist in the overall maintenance of the city's information technology (IT) infrastructure.
- Ensures and performs regular maintenance of IT infrastructure.
- The Technician shall perform other duties and services as directed by the IT Director.
- Receiving and documenting requests for support.
Requirements
- Associate's degree in a computer-centered discipline, or an equivalent combination of education and experience as a desktop support technician.
- Familiarity with all Remote Support functions.
- Good installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management and prioritization skills.
- Clear written and verbal communication.
- Excellent social skills (patience, flexibility, active listening, and communication).
Nice to have
- Bachelor's degree is a plus.
This listing is sourced directly from bpd's careers page and normalized into a canonical job model.