Propel, Inc

Propel, Inc

Medicare Advisor

USA

Sponsorship not specified$70k-$80kDetected 61 days ago
AccessibilityCustomer SupportResearchCommunication

About the role

  • Propel serves approximately 1M users who are Medicare eligible, most of whom are also Medicaid eligible.
  • We specialize in Dual Eligible Special Needs Plans (D-SNPs) and are expanding to 30 states in 2026, with plans to move into larger Medicare markets over the next 24 months.
  • This role requires someone who is comfortable using AI tools in their daily work to research plans, draft communications, summarize complex information, and improve personal productivity.

Responsibilities

  • Respond to incoming inquiries from users regarding D-SNPs, Traditional Medicare, Medicare Advantage plans, and Medicaid, providing expert guidance and support via in-app chat (primary) and phone (secondary).
  • Maintain appointments with multiple insurance carriers across 30+ states and ensure compliance with licensing requirements as Propel expands its D-SNP footprint.
  • Collaborate with product, design, and engineering teams to improve app functionality, offering insights from user interactions and enrollment experiences.
  • Leverage AI tools to draft user communications, create summaries, and identify patterns in user inquiries that can inform product improvements.
  • Fast learner with a strong interest in developing expertise in Medicare/Medicaid nationwide.
  • Quickly develops credibility with users, demonstrating an aptitude for active listening, deep knowledge in the area you are advising them on, and providing confident consultations.

Requirements

  • Excellent communication skills with the ability to explain complex concepts simply.
  • Our team operates with a high degree of autonomy and trust.

Nice to have

  • Fluency in Spanish.
  • Experience working at a startup or tech company.
  • At Propel, you'll enjoy
  • Meaningful work and a strong shared sense of mission
  • The team meets in-person for optional retreats.
  • $10k lifetime spend towards Carrot Fertility
  • Propel believes that everyone should be compensated fairly and equitably.
  • Additional Considerations:

Compensation

  • From October 15th through December 7th (the Annual Enrollment Period), refrain from taking vacation and be able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period).

Benefits

  • Able to handle complex user inquiries and multitask while receiving information from a user, including researching health plans and concepts.
  • Have or are willing to obtain an active broker/agent health insurance license in your home state and additional non-resident state licensure (company-sponsored).
  • Willing to complete training and take tests relevant to getting appointed by health insurance carriers.
  • From October 15th through December 7th (the Annual Enrollment Period), refrain from taking vacation and be able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period).
  • Propel is a technology company that's strengthening the social safety net for people who receive government benefits.
  • Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change.

Company info

  • Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive.
  • The safety net's strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix.
  • Governments struggle to build modern, scalable user experiences. We don't.
  • Over 5.5 million Americans trust Propel today. We've grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans. We're building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue.
  • Propel builds technology that strengthens the social safety net in America.
  • We envision a future where every American has the tools and resources they need to thrive.
  • The safety net's strength depends not just on funding, but delivery.
  • Propel exists to dramatically improve how government benefits are delivered.
  • Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix.
  • Governments struggle to build modern, scalable user experiences.
  • Over 5.5 million Americans trust Propel today.
  • We've grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans.
  • We're building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue.
  • We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
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