AssetMark Financial, Inc

AssetMark Financial, Inc

Service Desk Technician I

Chicago, IL

No sponsorship$75k-$85kDetected 30 days ago
CybersecurityCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • Job Description: AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors.
  • We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.
  • We can consider candidates for this position who are able to accommodate a FULLY IN OFFICE work schedule and are close to our Chicago, IL office.

Responsibilities

  • Resolve or delegate incoming support requests in ticketing queue, walk-ups, direct emails, calls or chats.
  • Monitor the support request queue and ensure all work is ticketed.
  • Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers.
  • Support infrastructure and office networking.
  • Manage IT inventory and order new equipment and software as needed.
  • Work with other IT staff to implement software builds, system upgrades, software patches and new technologies.
  • Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors.
  • they're heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
  • We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses.
  • Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Requirements

  • Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
  • Candidates must be legally authorized to work in the US to be considered.

Skills

  • Management and configuration of multiples Operating Systems including Windows and MacOS.
  • Strong Microsoft Office / 0365 experience.
  • Hands on Intune and knowledge on Intune Policies and Group Policy Objects.
  • Hands on software packaging and script deployment.
  • Experience with computer setup and minor repair (remove and replace hard disk, memory etc.).
  • Excellent troubleshooting skills.
  • Strong communication skills - verbal and written.
  • Experience in Active Directory, especially managing group-policies.
  • Experience working with Zoom Rooms.
  • Knowledge of systems hardening and security principles.

Compensation

  • The Base Salary range for this position is between $75,000-$85,000.
  • This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location.
  • This position will also be eligible for additional variable incentive compensation and competitive benefits.
  • Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.

Benefits

  • Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
  • Flex Time or Paid Time Off and Sick Time Off
  • Medical, Dental, Vision - HDHP or PPO
  • HSA - Employer contribution (HDHP only)
  • Volunteer Time Off
  • Fitness Reimbursement
  • Education & Experience:

Company info

  • to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.
  • Our values are how we show up every day.
  • Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.
  • Client Success.
  • We believe in:
  • Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
  • Unyielding Integrity, doing what's right, always. Even when it's hard.
  • Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
  • These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
  • Our Culture & Benefits

Visa & Work Authorization

  • Candidates must be legally authorized to work in the US to be considered.
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This listing is sourced directly from AssetMark Financial, Inc's careers page and normalized into a canonical job model.