Doss

Head of Professional Services

San Francisco · Mid

Sponsorship not specifiedDetected 75 days ago

SQLProcurementERPEmbedded SystemsAdaptability

About the role

The Professional Services team is Doss's core delivery engine.
This role sits at the intersection of product, professional services, and customer partnership.

Own the customer lifecycle. You're accountable for discovery, product design, build, UAT, and go-live across our most complex accounts. Success means clients achieve measurable value from Doss and become advocates.
Lead and develop the PMO team. You'll manage a team of PMO managers, set standards, drive calibration, and build a culture of ownership and accountability. You'll raise the floor and ceiling of the function.
Build new product capabilities. As Doss pushes into ENT, you'll identify gaps and build solutions within the platform. Part operator, part product thinker.
Set the standard for how the team works. You'll own best practices, process improvements, and tooling decisions across discovery, configuration, and go-live. If the team is doing something repetitive, you're thinking about how to automate or systematize it.
Partner cross-functionally.
Deep-dive into customer orgs to map workflows, translate them into product design, and collaborate on integrations and data migrations.
Drive AI-native operations. Doss is an AI-first company. You'll be expected to find and deploy AI and automation to improve delivery speed and quality across the team.
Experience managing and developing a team. You've built something before, not just contributed to it.
Familiarity with forward deploy or embedded engineering models, where technical resources operate directly in customer environments to drive adoption and accelerate time-to-value.

10+ years in professional services, consulting, operations, technical program management, or product operations at a technology company.
ERP experience is a plus, not a prerequisite.
Strong analytical instincts.
The ability to get to the right answer fast is required.

This listing is sourced directly from Doss's careers page and normalized into a canonical job model.