Hospitable

Staff Customer Support Advocate (North America - Remote)

Remote, Oregon, United States · Staff+

Sponsorship not specified$60k-$70kDetected 138 days ago

Customer SupportMentoring

About the role

We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company.
We hire based on timezones, not countries.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.
Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence.
Lead strategic projects that drive significant organizational impact.
Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate.
Excellence (and a genuine fun!) in frontline customer support with consistent high performance.
Experience balancing daily support responsibilities with strategic initiatives.
Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation.

Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs).

Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.
We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $24,122.80, to share in the long-term upside value of the company.

We are bold, like risks, and take on big challenges together.
Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed.
For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5).
For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA).

This listing is sourced directly from Hospitable's careers page and normalized into a canonical job model.