Planned Parenthood Los Angeles
Sr. Call Center Specialist - Los Angeles, CA
Downtown Los Angeles · Senior · Contract
Sponsorship not specified$27k-$32kDetected 23 days ago
CSSExcelCustomer SupportPublic HealthPatient CareCommunicationPublic SpeakingMicrosoft Office
About the role
- Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
- Efficiently and properly answer telephone calls.
- Be well-versed on PPLA patient care related services.
Responsibilities
- Case manage special care patients.
Requirements
- Proof of vaccination or an approved exemption must be submitted in order to be eligible for employment consideration.
Nice to have
- High school diploma or equivalent.
- Efficient in Microsoft Word, Excel, Outlook and able to navigate the internet.
- Ability to work independently and as a team member.
- Possess a warm, caring manner.
- Ability to relate to diverse communities.
- Professional appearance and attitude.
- Computer skills desirable.
- Effective and polite communication skills / excellent customer service skills.
Skills
- Computer skills / NextGen.
Compensation
- At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy.
- Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic.
- Protected categories include:
- PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
Benefits
- Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.
- The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County.
- All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to be fully vaccinated against COVID-19.
- Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees.
Company info
- Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams.
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This listing is sourced directly from Planned Parenthood Los Angeles's careers page and normalized into a canonical job model.