Dunn-Edwards Corporation
Director, Call Center (Inside Sales)
Vancouver, British Columbia, Canada · Director
Sponsorship not specified$155k-$175kDetected 21 days ago
CRMSalesOutbound SalesForecastingProcess ImprovementLeadershipCommunicationMentoring
About the role
- Our Inside Sales Center is responsible for converting thousands of marketing-generated opportunities into qualified appointments each year across British Columbia and Alaska.
- This is a highly visible leadership role with direct impact on revenue growth, sales capacity, customer experience, and marketing performance.
- Oversee daily inbound and outbound operations
Responsibilities
- You'll have the opportunity to shape strategy, improve performance, develop future leaders, and build a best-in-class inside sales organization.
- Lead, coach, and develop managers, supervisors, and frontline agents
- Build a culture of accountability, performance, coaching, and customer focus
- Recruit, develop, and retain top talent
- Drive employee engagement and retention initiatives
- Manage workforce planning, staffing models, scheduling, and forecasting
- Own and improve key contact center KPIs including appointment generation, lead conversion, outbound productivity, customer engagement, and overall sales performance
- Partner with Sales and Marketing leadership to maximize lead quality, conversion rates, and return on marketing investment
- Use data and analytics to identify trends, remove bottlenecks, and drive continuous improvement
- Partner with IT and vendors to implement technology enhancements
Requirements
- 7+ years of leadership experience in a high-volume contact center, inside sales, or customer acquisition environment
- 3+ years leading managers and multi-level teams
- Proven success improving conversion rates, operational performance, and revenue growth
- Experience with CRM platforms, dialers, workforce management tools, and contact center technologies
Nice to have
- Bachelor's degree preferred
- equivalent leadership experience will be considered
Skills
- Director, Inside Sales Center (Remote)
- Renewal by Andersen | British Columbia & Alaska
- Build the Team That Turns Demand into Growth
- Some leaders can manage a call center.
- The right leader can turn one into a growth engine.
Compensation
- Significant opportunity for growth and executive visibility
- If you're ready to build, lead, and transform a high-performing Inside Sales Center, we'd love to talk.
- $155,000 - $175,000
- Remote work environment
Benefits
- Performance-Based Bonus Opportunity
- Comprehensive health and wellness benefits
- Retirement savings programs
- Paid time off and holidays
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This listing is sourced directly from Dunn-Edwards Corporation's careers page and normalized into a canonical job model.