Hello Patient
Implementation Specialist
Austin, Texas
Sponsorship not specified$90k-$120kDetected 2 days ago
Agentic AIProject ManagementOutbound SalesCustomer SuccessEHR/EMRCommunicationCollaboration
About the role
- Hello Patient is growing its Implementation team and hiring an implementation Specialist to help more practices launch successfully on Hello Patient.
- In a typical week, you'll be juggling a few customer launches at once - running kickoff calls, managing timelines, and keeping customer stakeholders and internal teams aligned through go-live.
- This is a high-ownership, highly visible role at the center of our growth engine.
Responsibilities
- Help drive discovery through requirements gathering and stakeholder collaboration
- Validate requirements, manage dependencies, and ensure clean setup and access
- DRIVE THE IMPLEMENTATION PLAN + KEEP EVERYONE ALIGNED
- Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
- Own timelines, stakeholders, and communication to keep projects moving
- Support AI Agent Product Managers on net-new launches and pilots
- Help ensure smooth execution while Product/Design own solution definition
Requirements
- 3+ years in software implementation, onboarding, solutions delivery, or technical project management
- Track record managing multiple projects at once with strong organization and attention to detail
- Working knowledge of APIs and webhooks
- Comfort with how systems integrate and data moves between tools
Nice to have
- Familiarity with EHR/PM systems, telephony tools, or SSO providers
- AI-native workflows - you use AI tools to move faster and work smarter
- Experience creating playbooks, templates, documentation, or scalable implementation processes
Compensation
- $90,000 -$120,000
Benefits
- Hello Patient is transforming healthcare communication through advanced conversational AI.
- Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
- Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
- EQUITY: MEANINGFUL OWNERSHIP IN A FAST-GROWING HEALTHTECH STARTUP
Company info
- Implementations are where customers decide if they'll adopt, expand, and stick with Hello Patient - and your work will directly influence retention, expansion, and measurable customer outcomes.
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This listing is sourced directly from Hello Patient's careers page and normalized into a canonical job model.