Altana

Technical Account Manager, Logistics

Brooklyn, NY · Full-time

Sponsorship not specified$125k-$150kDetected 5 days ago

Machine LearningAccount ManagementLogisticsCommunicationCollaboration

About the role

Altana is the network for trusted trade.
As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success.
Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA).

Manage strategic accounts across the world's largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.
Free access to confidential personal support.
We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
Employee Assistance Program: Free access to confidential personal support.

We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation.
There is also a Flexible Spending Account (FSA) option.
Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Altana operates with a Flexible Time Oﬀ (FTO) policy that gives you agency over your own time oﬀ so you can maximize your work-life balance.

Assist customers with in-depth analysis to optimize their experience and results.
Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana's culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
Our customers and partners entrust us with missions of the highest importance.
We are stewards of every mission we touch.
And we are stewards of the greater good of the company.
By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.

This listing is sourced directly from Altana's careers page and normalized into a canonical job model.