Rootly
Technical Support Engineer
Toronto, CAN
Sponsorship not specifiedDetected 200 days ago
PythonGitTerraformDatadogFigmaCanvaCRMCustomer SupportLeadershipCommunicationProblem SolvingAdaptability
About the role
- Rootly is revolutionizing the way organizations handle incidents and emergencies and our cutting-edge platform empowers businesses to respond swiftly and effectively to critical situations, ensuring the safety and well-being of their employees and customers.
- If you love solving complex problems and are looking for an opportunity to utilize your investigative and problem-solving skills in a fast-paced environment then this could be a great opportunity for you.
- This position follows a hybrid work model, requiring onsite presence three days a week.
Responsibilities
- This is also a great opportunity to help lay the foundations within the Support team here at Rootly.
- Stay up-to-date with product updates and industry trends to enhance your technical expertise and contribute to improving our support processes.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist clients and the internal team.
- We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents.
- We're looking for a Technical Support Engineer to join our team.
- 3+ years' experience in a technical support or customer support role, preferably in a B2B SaaS environment working with a technical product Strong problem-solving skills and the ability to think analytically.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to technical and non-technical users.
- Familiarity with SaaS and cloud-based technologies including integrations, web-hooks, configuration and troubleshooting.
- Knowledge of ticketing systems and customer relationship management (CRM) tools.
- What You'll Need Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Nice to have
- On-call solutions such as: PagerDuty/VictorOps/OpsGenie etc.
- Monitoring solutions such as:
- Datadog, New Relic, SumoLogic etc.
- Troubleshooting/reading through logs to determine the cause of the issue.
- Git/Github Statuspage Scripting experience (JSON/XML/Python etc.) Why Rootly?
- We're not just another startup.
- Preferred Experience Experience in using/administering: On-call solutions such as: PagerDuty/VictorOps/OpsGenie etc.
Benefits
- We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.
- Competitive compensation and early equity in a fast-growing, venture-backed company.
- Comprehensive medical, dental, and vision coverage.
Company info
- About Rootly At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable.
- We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.
- Customers love Rootly.
- See why our customers have reviewed us 5 stars on G2.
- We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub.
This listing is sourced directly from Rootly's careers page and normalized into a canonical job model.