Informagroupplc
Event & Commercial Operations Executive
New York, NY, United States · Exec
Sponsorship not specified$60k-$70kDetected 26 days ago
Project ManagementSalesRecruitingOnboardingCustomer SupportCommunicationCollaborationProblem SolvingMentoringAdaptability
About the role
- No other company in the world helps more people share professional knowledge or make business connections.
- This role focuses on enabling sales teams, optimising customer onboarding, and driving retention through proactive engagement.
- We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.
Responsibilities
- When it's time for the next step, we encourage and support internal job moves
- Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets
- Manage branded assets, including collating requirements, placing orders, overseeing deliveries.
- Support on other core deliverables of the shows such as, but not limited to, signage and catering.
- Attend and support other shows within fintech and Informa festivals more widely as time and workload allow
- As an international company, the chance to collaborate with teams around the world
Nice to have
- Works well within a team
- Efficient, pragmatic and detail-oriented
- Superior organisation and prioritisation skills
- Good communication skills and great customer service
Skills
- Excellent written and verbal communication abilities
- Organization: Strong project management and multitasking capabilities
- Collaboration: Team player who works effectively across departments
- Adaptability: Comfortable in fast-paced, evolving environments
- Key Performance Indicators (KPIs)
- Net Promoter Score (NPS)
- Upsell/cross-sell revenue contribution
- Response time to customer inquiries
- Rebook success
- Profit margin % of commercial ops budget items & inventory
- Ideally at least 3 years working within the exhibition or conference industry
- Ability to work in a high-performing, fast-paced environment
Compensation
- take up to four days per year to volunteer, with charity match funding available too
Benefits
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
Visa & Work Authorization
- Commercial Operations Executive role will sit within the event operations team to support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while s
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