Doitintl

Account Manager, US

Remote US

Sponsorship not specifiedDetected 77 days ago

AWSGCPAzureCloud PlatformsKubernetesSalesAccount ManagementCustomer SuccessCadenceCommunication

About the role

The role of DoiT's Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts' growth opportunities and to retain 100% of DoiT's existing customers.

Responsibilities

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.

Requirements

2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
3+ years experience at a technology company
Experience with AWS, GCP, or other major public clouds
Experience in the FinOps Ecosystem
Strong verbal/written communication skills..
Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
Great operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae.
A desire to grow within the organization and continuously broaden your skill sets.
A great sense of humor and enjoys having fun at work.
Bonus Points
Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Additional languages
Are you a Do'er?
Be your truest self. Work on your terms. Make a difference.

Nice to have

This role is based remotely in the US.
Preferred in the midwest or the east coast.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more.

Benefits

Balancing the requirements of large strategic customers and fast-growing emerging clients.
Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend

Company info

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
The Opportunity
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation.
We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
Work with Cloud Vendors Sales Rep on mutual customers.
Establish a regular cadence with the complete portfolio of your customers as part of your book of business.

Apply directly at Doitintl →Create a free account for alerts like this View Doitintl immigration profile

This listing is sourced directly from Doitintl's careers page and normalized into a canonical job model.