Fitt
Customer Success Manager
Los Angeles, CA
Sponsorship not specifiedDetected 244 days ago
Growth MarketingSalesAccount ManagementBusiness DevelopmentCustomer SuccessAdaptability
About the role
- However, success does not stop at activation.
- This cross-functional partnership ensures that each merchant's success is not only launched effectively but is also sustained and scaled through targeted marketing, ongoing analytics, and strategic collaboration.
- It involves managing multiple high-priority accounts simultaneously, balancing growth strategy, marketing initiatives, and operational execution.
Responsibilities
- Successfully Onboard New Merchants: The role begins with successfully onboarding new merchants by leading the end-to-end implementation for high-impact merchant partners.
- This includes ensuring that technical integration and marketing activation are seamless while setting each partner up for long-term success through a strategic onboarding process.
- By collaborating closely with the growth marketing team, the role helps design and launch campaigns that maximize awareness and adoption of our offerings from day one.
- This means continuously educating merchants on best practices, gathering feedback to inform both product and marketing improvements, and building deep, trust-based relationships that drive value and long-term loyalty.
- A strong partnership with growth marketing ensures that merchants receive ongoing campaign support and optimization to keep driving engagement and performance.
- Drive Revenue Growth: Finally, the role plays a critical part in driving revenue growth by proactively identifying and executing creative, revenue-generating opportunities across the merchant portfolio.
- The role begins with successfully onboarding new merchants by leading the end-to-end implementation for high-impact merchant partners.
- This role is equally focused on maximizing revenue and engagement by helping partners fully leverage our capabilities over time.
- It also involves creating data-driven campaigns designed to boost transaction volume and merchant ROI while continuously analyzing performance to identify opportunities for optimization.
Requirements
- Backgrounds that could be a strong fit include early-stage startup executives, business development professionals, sales operations leaders, consultants, or individuals with finance experience
- Exhibits autonomy and maturity with a strong eagerness to create the best possible merchant experience in health and wellness
- No strict education or experience requirements, though a demonstrated history of successful execution is strongly preferred
- Proven ability to work cross-functionally and communicate effectively with both internal teams and external partners
- Strong analytical skills and comfort with data-driven decision-making
- Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
- Experience in growth marketing, partner success, or strategic account management is a plus
- Familiarity with health, wellness, or fintech industries is highly valued
- Hungry, hardworking, and excited to take ownership of outcomes that directly impact company growth
- Adaptable and resourceful, with a willingness to learn quickly and solve problems creatively
Benefits
- Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies.
- We're filling this role for a client, a leading consumer Health & Wellness Platform - that has existing partnerships with Eight Sleep, WHOOP, Momentous, Peloton, and other top brands.
- Onboarding involves setting up these merchants to seamlessly accept HSA and FSA dollars from customers, ensuring a smooth and efficient implementation process.
- To achieve this, the role works closely with our growth marketing team to develop co-marketing initiatives that drive customer awareness and adoption of HSA and FSA payment options.
Company info
- Be Merchant Obessed: Once onboarded, the focus shifts to being fully merchant-obsessed, providing white-glove service to our most impactful customers.
- Once onboarded, the focus shifts to being fully merchant-obsessed, providing white-glove service to our most impactful customers.
This listing is sourced directly from Fitt's careers page and normalized into a canonical job model.