Zayo
Packet and Voice Engineer
United States
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About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
- In-depth analysis on networks to reduce space, power and off-net costs. Develop plans for optimal use of network infrastructure.
- Provide support to field operations, NOC and other internal and external groups as needed.
- Performs other related duties or projects as assigned.
Requirements
- At least five (5) years of experience with Ethernet, VoIP and Voice switching.
- Experience supporting carrier-grade Ethernet and IP services, including DIA, IP VPN, Ethernet, and WAN connectivity.
- Familiarity with network equipment and operating systems from vendors such as Cisco, Adtran, or equivalent platforms.
- Strong knowledge of Voice networks including Metaswitch.
- Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process.
- Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize.
- Ability to work across functional boundaries.
- Bachelor's degree in a related field, equivalent work experience may be substituted for the degree requirement.
- The Packet and Voice Engineer will be part of an optimization team that focuses on migrations to reduce cost and grooms customer and network circuits when required for real estate network projects.
- Hands-on experience configuring and troubleshooting VLANs, 802.1Q trunking, Layer 2 switching, and Layer 3 routing.
- Understanding of QoS, traffic classification, marking, queuing, shaping, and policing in IP networks.
- In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines.
- Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
- Solve practical problems and deal with several variables in dynamic situations.
- Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision.
- Education
Compensation
- $77,100 - $118,600 USD/annually
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Benefits, Rewards & Wellness
Company info
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
Equal opportunity
- equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Visa & Work Authorization
- Requirement: This position is not eligible for employment-based visa sponsorship.
- Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.