HOOPP
Manager, Member Services
Toronto, Ontario, Canada
Sponsorship not specified$86k-$131kDetected 37 days ago
Project ManagementForecastingPerformance ManagementLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementAdaptability
About the role
- The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (BD) pension plan that provides a secure retirement income to more than 500,000 members in Ontario's healthcare sector.
- More than 850 employers across the province offer HOOPP to their employees.
- The ideal candidate is someone who has a passion for service and is comfortable with change and operating with a view to continuous improvement.
Responsibilities
- Manage a team to deliver exceptional service to HOOPP members through development and coaching.
- Manage and provide direction to ensure work is completed in a timely manner
- Support the Director, Member Services in setting individual and team performance goals in line with broader divisional and corporate objectives
- Proactively manage interactions with members and other stakeholders to eliminate potential problems
Requirements
- Displays leadership skills (i.e., ability to apply core managerial skills/competencies including resource allocation, business planning, work planning, project management, service quality management and problem solving)
- ability to communicate complex information clearly and at a level appropriate for the audience.
- Strong decision-making skills are required with sound judgement, prudence and integrity
- Excellent time management skills: ability to plan, and prioritize workload as well as adaptability to a changing multi-tasked environment
- Ability to effectively identify and address difficult situations with tact and diplomacy.
- 7 years related service experience in the pension/insurance/financial services industry in a team environment.
- Demonstrated commitment to client service delivery in the financial services sector.
- Completion of relevant University/College education.
- Client service oriented
- Strong communication skills (both verbal and written); ability to communicate complex information clearly and at a level appropriate for the audience.
- Strong analytical skills; effective troubleshooting ability
- Critical thinking
- Strong interpersonal, relationship-building skills
- Effective conflict resolution skills that will be used when dealing with both internal and external clients.
Nice to have
- Demonstrated 1-2 years in a leadership role (preferred)
Skills
- Logical and detailed oriented
- Identify service or process opportunities that will enhance the client experience
- Ability to establish priorities taking into consideration a variety of competing interests.
- Ability to adapt in an ongoing change environment.
- ability to plan, and prioritize workload as well as adaptability to a changing multi-tasked environment
- The expected annual base salary range for this role is: $86,000 - $131,000 CAD
- This job is for an existing vacancy.
- HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position.
Compensation
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
- This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.
- This job is for an existing vacancy.
- HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position.
- These tools support our recruitment process but do not replace human judgment and decision-making.
- $86,000 - $131,000 CAD
Benefits
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
- membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
This listing is sourced directly from HOOPP's careers page and normalized into a canonical job model.