Intercom

Senior GTM Enablement Manager, Operations

San Francisco, California · Senior

Sponsorship not specified$150k-$188kDetected 1 day ago

LLMsSalesProcess ImprovementCustomer SupportIntercomLeadershipCommunicationOrganizational Skills

About the role

Your role is to ensure that these inputs translate into flawless field execution.
You will be responsible for owning the GTM Enablement tech stack, leading high-impact strategic projects, and operationalizing the processes that allow our sales organization to scale effectively.
This role is ideal for a hands-on problem-solver who excels at translating complex, cross-functional initiatives into simple, scalable solutions for the sales org.

Responsibilities

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support.
As the Senior GTM Enablement Manager, Operations, you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations, Monetization, Legal, and Systems) who create the policies, tooling, and procedures that impact them.
Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom's GTM operational enablement activities and programs globally.
Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change
You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

Skills

Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools.

Compensation

The base salary range for candidates within the San Francisco Bay Area is $150,000 - $188,000.
The base pay range is subject to change and may be modified in the future.

Benefits

We are a well-treated bunch, with awesome benefits!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Company info

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Our mission is to empower Intercom's GTM teams by providing the systems, processes, and strategic insights that drive maximum productivity and operational excellence.

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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.