Tenable

Technical Support Engineer (Hybrid/Columbia MD)

US - Headquarters - Maryland - Columbia

No sponsorship$33k-$44kDetected 43 days ago

SQLMySQLElasticsearchAWSAzureDockerLinuxRESTLLMsCybersecurityNetwork SecurityComplianceProduct ManagementJiraSalesforceAuditingCustomer SupportZendeskTCP/IPWiresharkHIPAAResearchCommunicationProblem Solving

About the role

Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities.
From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap.

Responsibilities

Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
Join us in delivering top-notch support that makes a difference!
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Requirements

Bachelor's degree in a technical field or equivalent experience
2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.
Strong analytical and problem-solving skills, with the ability to learn quickly
Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
Experience with or understanding of Certificates and CA's
Bilingual candidates are desirable but not required (Spanish, Portuguese)

Nice to have

network security experience a plus
Knowledge of computer, network, and application security

Compensation

for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown.
Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data.
This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation ("GDPR").
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Company info

Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
Create and publish solution knowledge for re-use by customers and Tenable employees
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers.
Opportunities for career advancement within Technical Support as well as other organizations within Tenable

Equal opportunity

We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Visa & Work Authorization

F1-OPT, F1-CPT, H-1B, TN, J-1, etc

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This listing is sourced directly from Tenable's careers page and normalized into a canonical job model.