Houston Rockets

Part-Time Box Office Support Representative

Houston, TX · Part-time

Sponsorship not specifiedDetected 14 days ago

Account ManagementLeadershipCommunicationCollaboration

About the role

Provide accurate event, venue, ticketing, and operational information through phone, live chat, and in-person interactions.
Assist guests with locating entrances, seating areas, amenities, guest service locations, and event-related resources.
Troubleshoot mobile ticketing issues include ticket transfers, QR code scanning, digital ticket delivery, and account login concerns.

This role supports ticket sales, ticket troubleshooting, account assistance, and event information requests while helping ensure a seamless guest entry experience.
Guest Experience & Information Support Serve as a welcoming and knowledgeable first point of contact for guests attending events.
Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue.
Create positive and memorable guest experiences through professional, friendly, and solution-oriented interactions.
Ticketing & Guest Resolution Support Assist guests with ticket purchases, account access, and event admission inquiries.
Provide directional assistance and venue wayfinding support to help guests efficiently navigate the arena.
Assist with crowd flow, guest inquiries, and operational support during high-volume entry periods.
Support venue-wide guest experience initiatives and event readiness efforts.
Communication & Operational Support Maintain consistent communication with supervisors and department leadership regarding guest concerns and operational trends.
Document recurring guest issues, ticketing concerns, and opportunities for process improvement.

Experience working as an usher, guest services representative, event ambassador, concierge, front desk associate, receptionist, or venue attendant.
Experience providing guest wayfinding, traffic flow management, or crowd assistance in a live event environment.
Experience assisting guests with mobile ticketing, account access, and event-related technology.
Familiarity with AXS or similar ticketing systems.
Ability to remain calm and professional while assisting guests in high-volume environments.
Must be available to work a minimum of 70% of scheduled events each month.
The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
Ability to work in both office and event environments.
Ability to lift up to 20 pounds when necessary.
The employee must be able to transfer and move items for departmental needs.

This listing is sourced directly from Houston Rockets's careers page and normalized into a canonical job model.