Fresha
Onboarding Account Manager (Vancouver)
Vancouver
Sponsorship not specifiedDetected 29 days ago
AccessibilityProject ManagementCRMSalesAccount ManagementExcelCustomer SuccessOrganizational Skills
About the role
- As Fresha continues to grow globally, we're looking for an exceptional Onboarding Account Manager to join our team.
- This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.
- At Fresha, we value passion and potential as much as specific skills.
Responsibilities
- Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
- Drive a 50/50 split between project management (onboarding) and ongoing account management.
- Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
- Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
- Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
- Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
- Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
- Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
- Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
- Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
Requirements
- 2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.
- As we expand our footprint, professional proficiency in French is considered a strong asset for this position.
- Experience with selling multiple products at a time.
- Experience with a CRM, we use Hubspot.
Nice to have
- Language Skills: Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement.
- SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment
- experience driving commercial outcomes/retention across an SMB book of business is a plus.
Skills
- Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement.
- Strong Project Management
- Multi-selling - Experience with selling multiple products at a time.
- Interview Process
- 1st Stage (30 mins) - Video-call with our Head of Account Management.
Benefits
- Wellness products/services Perkbox.
- We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals.
- Work-life balance: 25 days of flexible leave that we encourage you to take.
- Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions
- Health Insurance: Fully covered by Fresha.
Company info
- Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
- While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
This listing is sourced directly from Fresha's careers page and normalized into a canonical job model.