CCM
Customer Service Representative
JP10024 - Miami, FL · Junior
Sponsorship not specifiedDetected 6 days ago
ExcelCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- CrossCountry Mortgage's Customer Service Representative (Dialer) position is an entry level position to begin a new career in the mortgage industry.
Responsibilities
- Take inbound leads via corporate phone system.
- Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
- Appropriately classify and distinguish each lead contacted.
- Manage high volume of incoming phone calls.
- You'll get unwavering support from all departments and total transparency from the top down.
Requirements
- 1 year of experience as a telemarketer or similar sales/customer service role.
Skills
- High School diploma or equivalent.
- Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)
- Excellent communication and customer service skills.
- Excellent prioritization and time management skills.
- Apply now to begin your path to success! careersatccm.com
- CrossCountry Mortgage, LLC strives to provide employees with a robust
Compensation
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
Benefits
- At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Company info
- Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
- CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
- The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
- The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
- CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
- To verify licensing, please visit www.NMLSConsumerAccess.org.
- Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
Visa & Work Authorization
- tional origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactat
This listing is sourced directly from CCM's careers page and normalized into a canonical job model.