Tarro
Client Tech Support
Philadelphia, PA · Mid
Sponsorship not specifiedDetected 43 days ago
LogisticsCustomer SupportDNSVoIP
About the role
- Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
- Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years.
- As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount.
Responsibilities
- Many of the owners we support are most comfortable in Mandarin.
- You've worked in a client-facing or customer support role before.
Requirements
- You have some experience in network operation or a similar technical role.
- You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they're frustrated.
Company info
- Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
- We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage
- we believe that small restaurant owners deserve access to the same technologies at an affordable price.
- Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023.
- To learn more about our culture, values and how you can be a part of helping mom and pop restaurants thrive, please visit us here!
- Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business.
- We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.
- At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
- We obsess over placing our customers first and working backwards from there.
- When our customers succeed, we succeed.
- The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology.
This listing is sourced directly from Tarro's careers page and normalized into a canonical job model.